:root,[data-theme=dark]{--bg: #0E0F11;--bg-2: #141518;--bg-3: #1A1C20;--bg-4: #22252B;--bg-5: #2A2E36;--line: rgba(255, 255, 255, .07);--line-2: rgba(255, 255, 255, .12);--txt: #F0F1F3;--txt-2: #A1A7B3;--txt-3: #8A919D;--teal: #00C9A7;--teal-dim: rgba(0, 201, 167, .15);--teal-glow: rgba(0, 201, 167, .3);--teal-ink: #00C9A7;--green: #3ECF8E;--green-dim: rgba(62, 207, 142, .15);--amber: #F59E0B;--amber-dim: rgba(245, 158, 11, .15);--red: #F87171;--red-dim: rgba(248, 113, 113, .15);--blue: #60A5FA;--blue-dim: rgba(96, 165, 250, .15);--purple: #A78BFA;--purple-dim: rgba(167, 139, 250, .15);--pink: #F472B6;--pink-dim: rgba(244, 114, 182, .15);--font: "Inter", system-ui, sans-serif;--mono: "IBM Plex Mono", monospace;--r: 8px;--r-lg: 12px;--r-xl: 16px;--r-pill: 999px;--on-teal: #0E0F11;--on-red: #0E0F11;--brand-mark-ink: #04221C;--shadow-pop: 0 24px 60px rgba(0, 0, 0, .55), 0 0 0 1px var(--line);--shadow-card: none;--backdrop: rgba(8, 9, 11, .72);--rating-star: #F5A70B;--bubble-agent: color-mix(in srgb, var(--teal) 22%, var(--bg-2));--notice-preview: color-mix(in srgb, var(--amber) 14%, var(--bg-2));--bubble-agent-meta: #9FD6CB;--bubble-agent-name: #5EEAD4;--bubble-client-border: #2A2E35;--bubble-client-meta: #A1A7B3;--bubble-client-name: #93C5FD;--wave-off-agent: #3B6B63;--wave-off-client: #3A3F47;--wave-on: #5EEAD4;--channel-whatsapp: #25D366;--channel-whatsapp-dim: rgba(37, 211, 102, .15);--channel-instagram: #E1306C;--channel-instagram-dim: rgba(225, 48, 108, .15);--channel-email: #EA4335;--channel-email-dim: rgba(234, 67, 53, .15);color-scheme:dark}[data-theme=light]{--bg: #F5F6F8;--bg-2: #FFFFFF;--bg-3: #FFFFFF;--bg-4: #F3F4F6;--bg-5: #E5E7EB;--line: #E5E7EB;--line-2: #D1D5DB;--txt: #111827;--txt-2: #4B5563;--txt-3: #6B7280;--teal: #087F6A;--teal-dim: #E6F4F1;--teal-glow: rgba(8, 127, 106, .18);--teal-ink: #065F4F;--green: #15803D;--green-dim: #E8F5EC;--amber: #B45309;--amber-dim: #FDF1E3;--red: #DC2626;--red-dim: #FDECEC;--blue: #2563EB;--blue-dim: 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.15s}.conv-list-switch.is-on{background:var(--teal)}.conv-list-switch.is-on:after{left:14px;background:var(--on-teal)}.conv-list-filter-empty{margin:0;padding:10px 14px;color:var(--txt-3);font-size:12px}.conv-list-active-filters{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.conv-list-active-filters .conv-tag-chip{display:inline-flex;align-items:center;gap:4px}.conv-list-active-filters .conv-tag-chip button{padding:0;border:0;background:none;color:inherit;font-size:13px;line-height:1;cursor:pointer}.conv-list-agent-filter{display:inline-flex;align-items:center;gap:6px;padding:2px 8px;border-radius:var(--r-pill);background:var(--teal-dim);color:var(--teal-ink);font-size:10.5px}.conv-list-agent-filter button{padding:0;border:0;background:none;color:var(--txt-2);font-size:11px;cursor:pointer}.conv-channel-chips{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none}.conv-channel-chips::-webkit-scrollbar{display:none}.conv-channel-chip{display:inline-flex;align-items:center;gap:6px;height:28px;flex-shrink:0;padding:0 10px;border:1px solid var(--line);border-radius:var(--r-pill);background:var(--bg-2);color:var(--txt-2);font:inherit;font-size:12px;font-weight:500;white-space:nowrap;cursor:pointer}.conv-channel-chip:hover{background:var(--bg-4);color:var(--txt)}.conv-channel-chip:focus-visible{outline:2px solid var(--teal);outline-offset:1px}.conv-channel-chip.is-active{border-color:var(--teal);background:var(--teal-dim);color:var(--teal-ink)}.conv-channel-chip b{font-family:var(--mono);font-size:11px;font-weight:500;color:inherit}.conv-channel-chip-dot{width:7px;height:7px;border-radius:50%}.conv-tag-more{font-size:10px;color:var(--txt-3);padding:1px 4px}.ticket-type-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--r-pill);border:1px solid;font-size:11px;font-weight:500}.source-badge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:500}.badge-btn{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--r-pill);font-size:11px;font-weight:600;cursor:pointer;font-family:var(--font);transition:opacity .15s;letter-spacing:.02em}.badge-btn:hover{opacity:.8}.inline-dropdown{position:absolute;top:calc(100% + 6px);left:0;background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:0 8px 24px #00000059;z-index:300;overflow:hidden;min-width:150px;animation:zd-fade-in .1s ease}.inline-dropdown-item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 14px;background:none;border:none;color:var(--txt-2);font-size:12px;cursor:pointer;transition:background .1s;font-family:var(--font);text-align:left}.inline-dropdown-item:hover{background:var(--bg-3);color:var(--txt)}.inline-dropdown-item.active{color:var(--teal);font-weight:600}.dropdown-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.more-menu{position:absolute;top:calc(100% + 6px);right:0;background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:0 8px 24px #00000059;z-index:300;overflow:hidden;min-width:170px;animation:zd-fade-in .1s ease}.more-menu-item{display:flex;align-items:center;gap:8px;width:100%;padding:9px 14px;background:none;border:none;color:var(--txt-2);font-size:12px;cursor:pointer;transition:background .1s;font-family:var(--font);text-align:left}.more-menu-item:hover{background:var(--bg-3);color:var(--txt)}.more-menu-item.danger{color:var(--red)}.more-menu-item.danger:hover{background:var(--red-dim)}.more-menu-divider{height:1px;background:var(--line);margin:3px 0}.comment-composer.internal{background:var(--amber-dim);border:1px solid var(--amber);border-radius:var(--r-lg);padding:10px}.comment-composer.public{background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);padding:10px}.comment-link-field{display:flex;align-items:center;gap:6px;margin-bottom:8px}.comment-link-field .zd-input{flex:1;min-width:0}.ticket-comment-composer-wrapper{padding-bottom:12px;margin-bottom:12px;border-bottom:1px solid var(--line)}.comment-composer.internal .comment-editor-shell{border-color:var(--amber)}.comment-textarea{margin-bottom:0;background:var(--bg-3);border:1px solid var(--line-2)}.comment-footer{display:flex;justify-content:flex-end}.comment-editor-shell{border:1px solid var(--line);border-radius:var(--r);background:var(--bg-3);overflow:hidden}.comment-editor-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 8px;border-bottom:1px solid var(--line);background:var(--bg-2)}.comment-editor-visibility{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:var(--r-pill);font-size:11px;font-weight:500;border:1px solid;font-family:var(--font)}.comment-editor-visibility.public{color:var(--teal);border-color:#00c9a740;background:var(--teal-dim)}.comment-editor-visibility.internal{color:var(--amber);border-color:#f59e0b40;background:var(--amber-dim)}.format-toolbar{display:flex;align-items:center;gap:2px;padding:6px 8px;background:var(--bg-4);border-bottom:1px solid var(--line)}.format-toolbar.floating{gap:4px;padding:6px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-2);box-shadow:var(--shadow-pop);flex-wrap:wrap;max-width:320px}.format-btn{width:26px;height:26px;display:flex;align-items:center;justify-content:center;background:none;border:none;border-radius:var(--r);color:var(--txt-3);cursor:pointer;transition:all .15s}.format-btn:hover{background:var(--bg-3);color:var(--txt)}.comment-selection-toolbar{position:fixed;z-index:260;transform:translate(-50%);pointer-events:auto}.comment-rich-editor{min-height:72px;padding:12px;outline:none;color:var(--txt);font-size:13px;line-height:1.65;font-family:var(--font);white-space:pre-wrap;word-break:break-word;cursor:text}.comment-rich-editor:empty:before{content:attr(data-placeholder);color:var(--txt-3)}.comment-rich-editor:focus{box-shadow:inset 0 0 0 1px var(--teal),inset 0 0 0 4px var(--teal-dim)}.comment-rich-editor strong,.comment-rich-editor b{font-weight:600;color:var(--txt)}.comment-rich-editor em,.comment-rich-editor i{font-style:italic}.comment-rich-editor del,.comment-rich-editor s,.comment-rich-editor strike{text-decoration:line-through;color:var(--txt-3)}.comment-rich-editor code{background:var(--bg-4);border:1px solid var(--line-2);border-radius:4px;padding:1px 5px;font-family:var(--mono);font-size:12px;color:var(--teal)}.comment-rich-editor a,.comment-body a{color:var(--teal);text-decoration:none;border-bottom:1px solid rgba(0,201,167,.25)}.comment-rich-editor a:hover,.comment-body a:hover{border-bottom-color:var(--teal)}.comment-rich-editor ul,.comment-rich-editor ol,.comment-body ul,.comment-body ol{margin:8px 0 8px 18px;padding:0}.comment-rich-editor li,.comment-body li{margin:3px 0}.comment-rich-editor blockquote,.comment-body blockquote{margin:10px 0;padding:0 0 0 10px;border-left:2px solid var(--line-2);color:var(--txt-2)}.mention-dropdown{background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:var(--shadow-pop);min-width:200px;max-width:280px;padding:4px;overflow:hidden}.mention-option{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:none;border-radius:var(--r-md, 6px);background:none;cursor:pointer;font-size:13px;color:var(--txt);text-align:left;transition:background .1s}.mention-option:hover,.mention-option.active{background:var(--bg-3)}.mention-option-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mention-avatar{width:24px;height:24px;border-radius:50%;background:var(--teal-dim);color:var(--teal);font-size:10px;font-weight:600;display:flex;align-items:center;justify-content:center;flex-shrink:0}.mention-empty{padding:10px 12px;font-size:12px;color:var(--txt-3);text-align:center}.comment-rich-editor .mention{color:var(--teal);background:var(--teal-dim);border-radius:4px;padding:1px 4px;font-weight:500;cursor:default}.comment-body .mention-tag{color:var(--teal);font-weight:500}.cf-system-tag{display:inline-flex;align-items:center;height:18px;margin-left:6px;padding:0 6px;border-radius:var(--r-pill);background:var(--teal-dim);color:var(--teal-ink);font-size:10px;font-weight:600;vertical-align:middle;white-space:nowrap}.ct-field .cf-input{width:100%;height:40px;padding:0 .75rem;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r);color:var(--txt);font-size:13px;font-family:var(--font);outline:none}.ct-field .cf-input:focus{border-color:var(--teal)}.ticket-comment{display:flex;gap:10px;border:1px solid var(--line);border-radius:var(--r-lg);padding:12px 14px}.ticket-comment .row-actions{display:flex;gap:2px;margin-left:auto;opacity:0;transition:opacity .15s}.ticket-comment:hover .row-actions{opacity:1}.ticket-comment.internal{background:var(--amber-dim);border:1px dashed var(--amber)}.ticket-comment.public{background:var(--bg-2);box-shadow:var(--shadow-card)}.comment-visibility-badge{font-size:10px;padding:1px 6px;border-radius:var(--r-pill)}.comment-visibility-badge.internal{background:var(--amber-dim);color:var(--amber)}.comment-visibility-badge.public{background:var(--teal-dim);color:var(--teal)}.comment-edit-wrapper{margin-top:8px;display:flex;flex-direction:column;gap:8px}.comment-edit-textarea{background:var(--bg-3);border:1px solid var(--teal);border-radius:var(--r);color:var(--txt);font-size:13px;padding:8px 10px;outline:none;resize:vertical;line-height:1.6;font-family:var(--font);box-shadow:0 0 0 2px var(--teal-dim)}.comment-edit-actions{display:flex;justify-content:flex-end;gap:6px}.comment-body{margin:0;font-size:13px;color:var(--txt);line-height:1.6;word-break:break-word}.comment-body strong{font-weight:600;color:var(--txt)}.comment-body em{font-style:italic}.comment-body del{text-decoration:line-through;color:var(--txt-3)}.comment-body code{background:var(--bg-4);border:1px solid var(--line-2);border-radius:4px;padding:1px 5px;font-family:var(--mono);font-size:12px;color:var(--teal)}.comment-body.preview{font-size:13px;color:var(--txt-2);line-height:1.65}.comment-attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;padding-top:8px;border-top:1px solid var(--line)}.comment-attachment-chip{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);color:var(--txt-2);font-size:11px;text-decoration:none;transition:all .15s;max-width:200px}.comment-attachment-chip:hover{background:var(--bg-4);border-color:var(--teal);color:var(--teal)}.att-filename{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-family:var(--font)}.composer-footer{display:flex;align-items:center;justify-content:space-between;padding:8px 10px;border-top:1px solid var(--line);gap:8px}.composer-left{display:flex;align-items:center;gap:6px;flex:1;overflow:hidden}.composer-right{display:flex;align-items:center;gap:10px;flex-shrink:0;flex-wrap:wrap;justify-content:flex-end;min-width:0}.composer-resolution-hint{display:inline-flex;align-items:center;gap:6px;color:var(--txt-2);font-size:12px;white-space:nowrap}@media (max-width: 640px){.composer-footer{flex-wrap:wrap}.composer-right{flex-shrink:1;width:100%}.composer-shortcut{display:none}}.composer-action-btn{width:28px;height:28px;display:flex;align-items:center;justify-content:center;background:none;border:none;border-radius:var(--r);color:var(--txt-3);cursor:pointer;transition:all .15s;flex-shrink:0}.composer-action-btn:hover{background:var(--bg-3);color:var(--txt)}.composer-files{display:flex;flex-wrap:wrap;gap:4px;overflow:hidden}.composer-file-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;background:var(--bg-4);border:1px solid var(--line-2);border-radius:var(--r-pill);font-size:11px;color:var(--txt-2);max-width:140px;font-family:var(--font)}.composer-file-chip button{background:none;border:none;color:var(--txt-3);cursor:pointer;display:flex;align-items:center;padding:0;flex-shrink:0;transition:color .15s}.composer-file-chip button:hover{color:var(--red)}.composer-shortcut{font-size:11px;color:var(--txt-3);white-space:nowrap;font-family:var(--mono)}.tb-icon-btn.danger{color:var(--red)}.tb-icon-btn.danger:hover{background:var(--red-dim);color:var(--red)}.ticket-description-section{padding:16px 20px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2)}.description-display{cursor:text;padding:8px;border-radius:var(--r);border:1px solid transparent;min-height:48px;transition:border-color .15s,background .15s;margin-top:8px}.description-display:hover{border-color:var(--line-2);background:var(--bg-3)}.description-body{font-size:13px;color:var(--txt-2);line-height:1.65;white-space:pre-wrap;font-family:var(--font);margin:0}.description-placeholder{font-size:13px;color:var(--txt-3);font-style:italic;margin:0}.description-edit{margin-top:8px;display:flex;flex-direction:column;gap:8px}.description-edit-textarea{background:var(--bg-3);border:1px solid var(--teal);border-radius:var(--r);color:var(--txt);font-size:13px;padding:10px 12px;outline:none;resize:vertical;line-height:1.65;font-family:var(--font);box-shadow:0 0 0 3px var(--teal-dim);min-height:140px}.description-edit-footer{display:flex;align-items:center;justify-content:space-between}.description-hint{font-size:11px;color:var(--txt-3)}.sb-field{display:flex;flex-direction:column;gap:5px;padding:10px 0;border-bottom:1px solid var(--line)}.sb-field:last-child{border-bottom:none}.sb-label{font-size:10px;font-weight:600;color:var(--txt-3);letter-spacing:.07em;font-family:var(--font);text-transform:uppercase}.sb-value{font-size:12px}.sb-select{background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);color:var(--txt);font-size:12px;padding:5px 8px;outline:none;width:100%;font-family:var(--font);cursor:pointer;transition:border-color .15s}.sb-select:focus{border-color:var(--teal)}.sb-date{background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);color:var(--txt);font-size:12px;padding:5px 8px;outline:none;width:100%;font-family:var(--mono);transition:border-color .15s}.sb-date:focus{border-color:var(--teal)}.sb-date.overdue{border-color:var(--red);color:var(--red)}.overdue-tag{display:flex;align-items:center;gap:4px;font-size:11px;color:var(--red);margin-top:3px}.sb-inline-input{background:var(--bg-3);border:1px solid var(--teal);border-radius:var(--r);color:var(--txt);font-size:12px;padding:5px 8px;outline:none;width:100%;font-family:var(--font);box-shadow:0 0 0 2px var(--teal-dim)}.sb-editable{background:none;border:none;color:var(--txt);font-size:12px;cursor:pointer;padding:3px 6px;border-radius:var(--r);text-align:left;font-family:var(--font);width:100%;transition:background .15s}.sb-editable:hover{background:var(--bg-3)}.sb-empty{color:var(--txt-3);font-style:italic;font-size:12px}.sb-mono{font-size:12px;color:var(--txt-2);font-family:var(--mono)}.sb-tags{display:flex;flex-wrap:wrap;gap:4px}.sb-tag{display:inline-flex;align-items:center;gap:4px;background:var(--bg-4);border:1px solid var(--line-2);border-radius:var(--r-pill);padding:2px 7px;font-size:11px;color:var(--txt-2);font-family:var(--font)}.sb-tag button{background:none;border:none;color:var(--txt-3);cursor:pointer;display:flex;align-items:center;padding:0;opacity:0;transition:opacity .15s}.sb-tag:hover button{opacity:1}.sb-tag button:hover{color:var(--red)}.sb-tag-input{background:var(--bg-3);border:1px solid var(--teal);border-radius:var(--r-pill);color:var(--txt);font-size:11px;padding:2px 8px;outline:none;width:80px;font-family:var(--font)}.sb-add-tag{display:inline-flex;align-items:center;gap:3px;background:none;border:1px dashed var(--line-2);border-radius:var(--r-pill);color:var(--txt-3);font-size:11px;padding:2px 8px;cursor:pointer;transition:all .15s;font-family:var(--font)}.sb-add-tag:hover{border-color:var(--teal);color:var(--teal)}.ticket-unread-dot{width:7px;height:7px;border-radius:50%;background:var(--teal);flex-shrink:0;box-shadow:0 0 0 2px var(--teal-dim)}.ticket-attachments-toolbar{display:flex;align-items:center;gap:8px;margin-bottom:10px}.ticket-file-input{display:none}.ticket-file-name{flex:1;min-width:140px;max-width:340px;color:var(--txt-3);font-size:11px;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@keyframes zd-fade-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.ticket-section{border-top:1px solid var(--line);padding-top:16px;margin-top:16px}.ticket-section-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.ticket-section-title{font-size:12px;font-weight:600;color:var(--txt-2);text-transform:uppercase;letter-spacing:.05em}.checklist-progress-text{font-size:11px;color:var(--txt-3);font-family:var(--mono)}.checklist-progress-bar{height:4px;background:var(--bg-4);border-radius:var(--r-pill);overflow:hidden;margin-bottom:10px}.checklist-progress-fill{height:100%;border-radius:var(--r-pill);transition:width .4s ease}.checklist-items{display:flex;flex-direction:column;gap:2px;margin-bottom:8px}.checklist-item{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:var(--r);transition:background .15s}.checklist-item:hover{background:var(--bg-3)}.checklist-item input[type=checkbox]{-moz-appearance:none;appearance:none;-webkit-appearance:none;width:16px;height:16px;border:1.5px solid 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var(--line);border-radius:var(--r-pill)}.omni-tabs-scroll::-webkit-scrollbar-thumb:hover{background:var(--txt-3)}.recording-header{display:flex;align-items:center;gap:7px}.recording-icon{width:28px;height:28px;border:1px solid var(--line-2);border-radius:50%;background:var(--bg-2);color:var(--amber);display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.recording-label{font-size:12px;font-weight:500;color:var(--txt)}.call-recording-player{display:grid;grid-template-columns:32px minmax(92px,1fr) auto;align-items:center;gap:8px;min-width:0}.call-recording-player__audio{display:none}.call-recording-player__toggle{width:32px;height:32px;border:1px solid var(--line-2);border-radius:50%;background:var(--bg-2);color:var(--txt);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s,color .15s,border-color 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var(--bg-2);border-radius:50%;background:var(--amber)}.call-recording-player__progress:disabled{cursor:default;opacity:.6}.call-recording-player__time{font-size:11px;color:var(--txt-2);font-family:var(--mono);white-space:nowrap}.call-recording-player__state{min-height:32px;display:inline-flex;align-items:center;color:var(--txt-3);font-size:11px}.portal-root{height:100%;display:flex;flex-direction:column;background:var(--bg);color:var(--txt);overflow:hidden}.portal-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 24px;border-bottom:1px solid var(--line);background:var(--bg-2);flex-shrink:0}.portal-logo{display:inline-flex;align-items:center;gap:10px;min-width:0}.portal-logo-icon{width:32px;height:32px;border-radius:8px;background:var(--teal-dim);border:1px solid 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var(--line)}.legal-page-topbar-actions{display:flex;align-items:center;gap:8px}.legal-page-main{flex:1;min-height:0;overflow:auto;padding:24px}.legal-document{width:min(920px,100%);margin:0 auto;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2);padding:22px 24px 26px}.legal-document-eyebrow{color:var(--txt-3);font-size:11px;font-weight:600;letter-spacing:.1em;text-transform:uppercase}.legal-document h1{margin:6px 0 0;color:var(--txt);font-size:22px;font-weight:600;letter-spacing:-.4px}.legal-document-subtitle{max-width:720px;margin:6px 0 0;color:var(--txt-2);font-size:13px;line-height:1.6}.legal-document-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:14px;color:var(--txt-3);font-family:var(--mono);font-size:11px}.legal-document-section{margin-top:22px;padding-top:18px;border-top:1px solid var(--line)}.legal-document-section h2{margin:0 0 8px;color:var(--txt);font-size:14px;font-weight:600}.legal-document-section p{margin:8px 0 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var(--teal));border-radius:var(--r);color:var(--on-teal);font-size:13px;font-weight:600;cursor:pointer;transition:filter .15s;font-family:var(--font)}.portal-btn-primary:hover{filter:brightness(1.08)}.portal-btn-primary:disabled{opacity:.6;cursor:not-allowed}.portal-btn-inline{width:auto;display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.portal-page-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.portal-page-header h2{margin:0;font-size:20px;color:var(--txt)}.portal-page-header p{margin:4px 0 0;font-size:13px;color:var(--txt-2)}.portal-page{max-width:1200px;width:100%;margin:0 auto}.portal-page-narrow{max-width:600px}.portal-two-col{display:grid;grid-template-columns:1fr 1.2fr;gap:0;border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden;background:var(--bg-2);min-height:520px}.portal-col-list{padding:20px;border-right:1px solid var(--line);overflow-y:auto}.portal-col-detail{padding:20px;overflow-y:auto}.portal-kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:20px}.portal-kpi{background:var(--bg-3);border:1px solid var(--line);border-radius:var(--r-lg);padding:12px 14px}.portal-kpi-n{font-size:22px;font-weight:500;color:var(--txt);line-height:1}.portal-kpi-l{font-size:11px;color:var(--txt-3);margin-top:4px}.portal-kpi-bar{height:3px;background:var(--line);border-radius:2px;margin-top:8px;overflow:hidden}.portal-kpi-bar-fill{height:100%;border-radius:2px}.portal-list-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px}.portal-section-title{font-size:11px;font-weight:500;color:var(--txt-3);text-transform:uppercase;letter-spacing:.06em}.portal-list-rows{display:flex;flex-direction:column;gap:6px}.portal-list-row{display:flex;align-items:center;gap:10px;padding:10px 12px;width:100%;text-align:left;background:var(--bg-3);border:1px solid var(--line);border-radius:var(--r-lg);cursor:pointer;color:inherit;font-family:var(--font);transition:border-color .15s}.portal-list-row:hover{border-color:var(--line-2)}.portal-list-row.selected{border-color:var(--teal);background:var(--teal-dim)}.portal-ticket-num{font-family:var(--mono);font-size:11px;color:var(--txt-3);flex-shrink:0}.portal-list-row-title{font-size:13px;color:var(--txt);flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.portal-list-row.selected .portal-list-row-title{color:var(--teal)}.portal-ticket-time{font-size:11px;color:var(--txt-3);white-space:nowrap;flex-shrink:0}.portal-badge{display:inline-block;font-size:10px;font-weight:500;padding:2px 8px;border-radius:99px;white-space:nowrap;flex-shrink:0}.portal-badge-open{background:var(--green-dim);color:var(--green)}.portal-badge-progress{background:var(--teal-dim);color:var(--teal)}.portal-badge-waiting,.portal-badge-queued{background:var(--amber-dim);color:var(--amber)}.portal-badge-resolved{background:var(--bg-4);color:var(--txt-2);border:1px solid var(--line)}.portal-badge-closed{background:var(--bg-4);color:var(--txt-3);border:1px solid var(--line)}.portal-detail-title{font-size:15px;font-weight:500;color:var(--txt);margin:0 0 8px}.portal-detail-meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:16px;font-size:12px;color:var(--txt-2)}.portal-detail-desc{font-size:13px;color:var(--txt-2);line-height:1.6;padding:12px;background:var(--bg-3);border:1px solid var(--line);border-radius:var(--r-lg);margin-bottom:16px;white-space:pre-wrap}.portal-form-header{margin-bottom:16px}.portal-form-header h1{margin:10px 0 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.15s}.portal-file-drop:hover{border-color:var(--teal);color:var(--teal)}.portal-form-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:8px}.portal-btn-ghost{display:inline-flex;align-items:center;gap:5px;padding:7px 12px;background:none;border:1px solid var(--line-2);border-radius:var(--r-lg);font-size:12px;color:var(--txt-2);cursor:pointer;font-family:var(--font);transition:background .15s,color .15s}.portal-btn-ghost:hover{background:var(--bg-3);color:var(--txt)}.portal-section{max-width:900px;width:100%;margin:0 auto;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2);padding:18px}.portal-section h3{margin:0 0 12px;color:var(--txt);font-size:14px}.portal-tabs{display:flex;gap:6px;margin-bottom:10px}.portal-tabs button{border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);border-radius:var(--r-pill);padding:5px 10px;font-size:12px;cursor:pointer;font-family:var(--font)}.portal-tabs 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12px;resize:vertical;min-height:200px;line-height:1.6}.ct-select{cursor:pointer}.ct-row-2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.ct-tags-input{display:flex;flex-wrap:wrap;gap:6px;padding:6px 10px;background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);min-height:38px;cursor:text;transition:border-color .15s,box-shadow .15s}.ct-tags-input:focus-within{border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-dim)}.ct-tag{display:inline-flex;align-items:center;gap:4px;background:var(--teal-dim);color:var(--teal);border:1px solid var(--teal-dim);border-radius:var(--r-pill);padding:2px 8px;font-size:12px;font-weight:500}.ct-tag button{background:none;border:none;color:var(--teal);cursor:pointer;font-size:14px;line-height:1;padding:0;opacity:.75}.ct-tag button:hover{opacity:1}.ct-tags-field{background:none;border:none;outline:none;color:var(--txt);font-size:13px;font-family:var(--font);min-width:120px;flex:1}.ct-search-field{position:relative}.ct-dropdown{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:var(--shadow-pop);z-index:100;overflow:hidden;max-height:220px;overflow-y:auto}.ct-dropdown-item{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;padding:10px 14px;background:none;border:none;cursor:pointer;transition:background .15s;font-family:var(--font);text-align:left;border-bottom:1px solid var(--line)}.ct-dropdown-item:last-child{border-bottom:none}.ct-dropdown-state{padding:10px 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button{background:none;border:none;color:var(--txt-2);cursor:pointer;font-size:16px;line-height:1;opacity:.8}.ct-selected-item button:hover{opacity:1}@media (max-width: 1080px){.create-ticket-layout{grid-template-columns:1fr}.create-ticket-main{border-right:none;border-bottom:1px solid var(--line)}}@media (max-width: 720px){.create-ticket-header{padding:12px;flex-wrap:wrap}.create-ticket-header h1{width:100%;order:2}.header-actions{margin-left:auto}.create-ticket-main,.create-ticket-sidebar{padding:14px}}.ct-rule-required{font-size:10px;color:var(--amber);font-weight:500}.section-count{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 5px;background:var(--bg-4);border-radius:var(--r-pill);font-size:10px;font-weight:600;color:var(--txt-3);margin-left:6px;font-family:var(--mono)}.relation-add-form{background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);padding:12px;margin-bottom:10px;display:flex;flex-direction:column;gap:8px}.relation-type-select{background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r);color:var(--txt);font-size:12px;padding:6px 10px;outline:none;font-family:var(--font);cursor:pointer;transition:border-color .15s}.relation-type-select:focus{border-color:var(--teal)}.relation-search-wrapper{position:relative}.relation-search-input{width:100%;background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r);color:var(--txt);font-size:12px;padding:7px 10px;outline:none;font-family:var(--font);transition:border-color .15s}.relation-search-input:focus{border-color:var(--teal)}.relation-search-results{position:absolute;top:calc(100% + 4px);left:0;right:0;background:var(--bg-2);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:var(--shadow-pop);z-index:200;overflow:hidden;max-height:200px;overflow-y:auto}.relation-search-item{display:flex;align-items:center;gap:8px;width:100%;padding:9px 12px;background:none;border:none;border-bottom:1px solid var(--line);cursor:pointer;transition:background .1s;font-family:var(--font);text-align:left}.relation-search-item:last-child{border-bottom:none}.relation-search-item:hover{background:var(--bg-3)}.relation-search-status{width:7px;height:7px;border-radius:50%;flex-shrink:0}.relation-search-title{flex:1;font-size:12px;color:var(--txt);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.relation-search-badge{font-size:10px;color:var(--txt-3);white-space:nowrap;flex-shrink:0}.relation-search-empty{padding:12px;font-size:12px;color:var(--txt-3);text-align:center;font-style:italic}.relation-selected{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;background:var(--teal-dim);border:1px solid var(--line);border-radius:var(--r);gap:8px}.relation-selected-title{font-size:12px;color:var(--teal);font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.relation-selected-clear{background:none;border:none;color:var(--teal);cursor:pointer;display:flex;align-items:center;padding:2px;opacity:.7;flex-shrink:0}.relation-selected-clear:hover{opacity:1}.relation-add-actions{display:flex;justify-content:flex-end;gap:6px}.relations-list{display:flex;flex-direction:column;gap:2px}.relation-item{display:flex;align-items:center;justify-content:space-between;padding:7px 8px;border-radius:var(--r);transition:background .15s;gap:8px}.relation-item:hover{background:var(--bg-3)}.relation-item-left{display:flex;align-items:center;gap:6px;overflow:hidden;flex:1}.relation-item-right{display:flex;align-items:center;gap:6px;flex-shrink:0}.relation-type-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;flex-shrink:0}.relation-ticket-id{font-size:11px;color:var(--txt-3);font-family:var(--mono);white-space:nowrap;flex-shrink:0}.relation-ticket-title{font-size:12px;color:var(--txt-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.relation-status-badge{font-size:10px;font-weight:500;white-space:nowrap}.relation-item .row-actions{opacity:0;transition:opacity .15s;display:flex}.relation-item:hover .row-actions{opacity:1}.relation-item .tb-icon-btn.danger{color:var(--txt-3)}.relation-item .tb-icon-btn.danger:hover{color:var(--red);background:var(--red-dim)}.relations-empty{font-size:12px;color:var(--txt-3);font-style:italic;padding:4px 0}.tickets-page-v2{display:flex;flex-direction:column;height:100%;overflow:hidden;background:var(--bg)}.tickets-page-header{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:12px;padding:16px;border-bottom:1px solid var(--line);background:var(--bg-2)}.tickets-page-title-wrap{display:flex;align-items:center;gap:8px}.tickets-page-title-wrap h1{margin:0;font-size:22px;font-weight:600;letter-spacing:-.4px;color:var(--txt)}.tickets-total-badge{font-size:11px;font-family:var(--mono);color:var(--txt-2);border:1px solid var(--line-2);background:var(--bg-3);border-radius:var(--r-pill);padding:2px 8px}.tickets-inline-filters{display:flex;align-items:center;gap:8px;min-width:0}.tickets-inline-select{height:32px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt);font-size:12px;font-family:var(--font);padding:0 10px;min-width:140px}.create-ticket-heading{min-width:0;flex:1;display:grid;gap:2px}.create-ticket-heading h1{flex:initial}.create-ticket-heading>span{color:var(--txt-3);font-size:11px}.create-ticket-heading>span.offline{color:var(--amber)}.create-ticket-heading>span.error{color:var(--red)}.ct-attachment-restore-warning{margin-top:7px;padding:7px 9px;border:1px solid var(--amber-dim);border-radius:var(--r);background:var(--amber-dim);color:var(--amber);font-size:11px}.tickets-sort-select{min-width:150px}.tickets-scope-select{min-width:154px;font-weight:500}.tickets-search-wrap{display:flex;align-items:center;gap:8px;height:32px;min-width:220px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-3);padding:0 10px}.tickets-search-wrap:focus-within{border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-dim)}.tickets-search-input{width:100%;border:none;background:none;outline:none;color:var(--txt);font-size:12px;font-family:var(--font)}.tickets-header-actions{display:flex;align-items:center;gap:8px}.tickets-secondary-btn{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);color:var(--txt-2);font-size:12px;font-weight:500;font-family:var(--font);cursor:pointer;height:32px;padding:0 11px}.tickets-secondary-btn:hover:not(:disabled){background:var(--bg-4);color:var(--txt)}.tickets-secondary-btn:disabled{opacity:.65;cursor:not-allowed}.tickets-primary-btn{display:inline-flex;align-items:center;gap:5px;border:1px solid var(--teal);border-radius:var(--r);background:var(--teal);color:var(--on-teal);font-size:12px;font-weight:600;font-family:var(--font);cursor:pointer;height:32px;padding:0 11px}.tickets-primary-btn:hover{filter:brightness(1.08)}.tickets-view-toggle{display:inline-flex;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);padding:2px}.tickets-view-toggle button{width:30px;height:26px;border:none;background:transparent;color:var(--txt-3);border-radius:6px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.tickets-view-toggle button.active{background:var(--bg-4);color:var(--teal)}.tickets-loading{padding:24px;color:var(--txt-3);font-size:12px}.tickets-kpi-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:10px 16px;border-bottom:1px solid var(--line);background:var(--bg);flex-shrink:0}.tickets-kpi{min-width:0;padding:9px 12px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2);display:flex;align-items:center;justify-content:space-between;gap:10px}.tickets-kpi>span{color:var(--txt-3);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em}.tickets-kpi>strong{font-family:var(--mono);font-size:19px;font-weight:600}.tickets-state{flex:1;min-height:220px;padding:40px 20px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--txt-2);text-align:center}.tickets-state>strong{color:var(--txt);font-size:14px;font-weight:600}.tickets-state>span:not(.tickets-state-icon){color:var(--txt-3);font-size:12px}.tickets-state-icon{width:46px;height:46px;border:1px solid var(--line-2);border-radius:var(--r-pill);background:var(--bg-3);color:var(--txt-3);display:inline-flex;align-items:center;justify-content:center;font-family:var(--mono);font-size:18px}.tickets-board-skeleton{flex:1;min-height:0;display:grid;grid-template-columns:repeat(6,minmax(260px,1fr));gap:16px;padding:16px;overflow:hidden}.tickets-column-skeleton,.tickets-list-skeleton>div{border:1px solid var(--line);border-radius:var(--r-lg);background:linear-gradient(90deg,var(--bg-2),var(--bg-4),var(--bg-2));background-size:200% 100%;animation:tickets-skeleton 1.4s ease-in-out infinite}@keyframes tickets-skeleton{0%{background-position:100% 0}to{background-position:-100% 0}}.tickets-kanban-board{flex:1;min-height:0;display:grid;grid-template-columns:repeat(6,minmax(260px,1fr));gap:16px;overflow-x:auto;overflow-y:hidden;padding:16px}.tickets-board-personal{grid-template-columns:repeat(5,minmax(260px,1fr))}.tickets-column{display:flex;flex-direction:column;min-width:0;min-height:0;height:100%;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2)}.tickets-column-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line)}.tickets-column-title-wrap{display:inline-flex;align-items:center;gap:8px;min-width:0}.tickets-column-title-wrap>span:not(.tickets-column-dot):not(.tickets-column-readonly-hint){color:var(--txt);font-size:13px;font-weight:600}.tickets-column-dot{width:8px;height:8px;flex:0 0 8px;border-radius:50%}.tickets-column-readonly-hint{display:inline-flex;align-items:center;gap:4px;color:var(--txt-3);font-size:10px;font-weight:500}.tickets-column-readonly-hint svg{flex-shrink:0}.tickets-column-count{font-size:11px;font-weight:600;padding:2px 8px;border-radius:var(--r-pill);background:var(--bg-3);border:1px solid var(--line-2);font-family:var(--mono)}.tickets-column-count-muted{color:var(--txt-3);border-color:var(--line);background:var(--bg-4)}.tickets-column-readonly{border-style:dashed}.tickets-column-readonly .tickets-column-head{background:var(--bg-3)}.tickets-column-body{flex:1;min-height:0;overflow-y:auto;padding:10px 10px 16px}.tickets-column-empty{min-height:140px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;color:var(--txt-2);font-size:12px;text-align:center}.tickets-column-truncated{padding:7px 10px;border-top:1px solid var(--line);color:var(--txt-3);font-family:var(--mono);font-size:10px;text-align:center}.tickets-empty-icon{width:52px;height:52px;border-radius:50%;border:1px solid var(--line-2);background:var(--bg-3);display:inline-flex;align-items:center;justify-content:center;color:var(--txt-3)}.tickets-card{width:100%;border:1px solid var(--line);border-radius:var(--r);background:var(--bg-3);padding:10px 12px;margin-bottom:8px;cursor:pointer;transition:.12s;text-align:left;font-family:var(--font)}.tickets-card:hover{border-color:var(--teal);background:var(--bg-4)}.tickets-column-readonly .tickets-card:hover{border-color:var(--line-2);background:var(--bg-3)}.tickets-card-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.tickets-card-id{font-size:11px;font-family:var(--mono);color:var(--txt-2)}.tickets-priority-badge{font-size:11px;font-weight:500;border-radius:var(--r-pill);padding:2px 8px;white-space:nowrap}.tickets-card-title{margin-top:6px;color:var(--txt);font-size:14px;line-height:1.35;font-weight:500;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.tickets-card-category{margin-top:6px;color:var(--txt-2);font-size:12px}.tickets-card-bottom{margin-top:8px;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px 10px}.tickets-card-assignee{display:flex;align-items:center;gap:5px;min-width:0;color:var(--txt-2);font-size:10px}.tickets-card-assignee>span:last-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tickets-avatar{width:20px;height:20px;border-radius:50%;border:1px solid var(--line);background:var(--bg-4);color:var(--txt-2);display:inline-flex;align-items:center;justify-content:center;font-size:9px;font-weight:600;overflow:hidden}.tickets-avatar img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.tickets-card-unassigned{color:var(--red);font-size:10px;font-weight:500;white-space:nowrap}.tickets-card-due{margin-left:auto;font-size:11px;font-family:var(--mono);display:inline-flex;align-items:center;gap:4px;white-space:nowrap}.tickets-card-sla-label{font-weight:500}.tickets-sla-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.tickets-sla-dot.warning{background:var(--amber);box-shadow:0 0 0 3px var(--amber-dim)}.tickets-sla-dot.overdue{background:var(--red);box-shadow:0 0 0 3px var(--red-dim)}.tickets-card-claim-btn{margin-top:8px;width:100%;display:inline-flex;align-items:center;justify-content:center;gap:5px;border:1px solid var(--teal);border-radius:var(--r);background:var(--teal);color:var(--on-teal);font-size:11px;font-weight:600;font-family:var(--font);cursor:pointer;height:28px;padding:0 10px}.tickets-card-claim-btn:hover:not(:disabled){filter:brightness(1.08)}.tickets-card-claim-btn:disabled{opacity:.65;cursor:not-allowed}.tickets-list-view{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}.tickets-status-tabs{display:flex;gap:0;flex-shrink:0;border-bottom:1px solid var(--line);padding:0 16px;background:var(--bg-2);overflow-x:auto}.tickets-status-tab{padding:8px 14px;font-size:13px;font-weight:500;color:var(--txt-2);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;white-space:nowrap;transition:color .15s,border-color .15s;margin-bottom:-1px}.tickets-status-tab:hover{color:var(--txt)}.tickets-status-tab.active{color:var(--teal);border-bottom-color:var(--teal)}.tickets-status-tab-count{min-width:18px;margin-left:6px;padding:1px 5px;border-radius:var(--r-pill);background:var(--bg-4);color:var(--txt-3);font-family:var(--mono);font-size:10px}.tickets-status-tab.active .tickets-status-tab-count{background:var(--teal-dim);color:var(--teal)}.tickets-table-wrap{flex:1;min-height:0;overflow:auto;margin:0 16px 16px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--bg-2);box-shadow:var(--shadow-card)}.tickets-table{width:100%;min-width:1120px;border-collapse:collapse;table-layout:fixed}.tickets-table th{font-size:12px;font-weight:500;color:var(--txt-3);padding:8px 12px;text-align:left;border-bottom:1px solid var(--line);background:var(--bg-2);white-space:nowrap;position:sticky;top:0}.tickets-table th:nth-child(1){width:80px}.tickets-table th:nth-child(2){width:auto}.tickets-table th:nth-child(3){width:150px}.tickets-table th:nth-child(4){width:150px}.tickets-table th:nth-child(5){width:100px}.tickets-table th:nth-child(6){width:190px}.tickets-table th:nth-child(7){width:90px}.tickets-table th:nth-child(8){width:140px}.tickets-table th:nth-child(9){width:52px}.ticket-table-row{cursor:pointer;transition:background .1s;border-bottom:1px solid var(--line)}.ticket-table-row:hover,.ticket-table-row.is-expanded{background:var(--bg-4)}.ticket-table-done{color:var(--teal);font-size:12px;font-weight:600;white-space:nowrap}.tickets-table td{padding:8px 12px;vertical-align:middle}.ticket-table-num{font-family:var(--mono);font-size:11px;color:var(--txt-3);white-space:nowrap}.ticket-table-title-text{font-size:13px;color:var(--txt);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-table-title-sub{font-size:11px;color:var(--txt-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}.ticket-table-category{color:var(--txt-2);font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-assignee{min-width:0;display:flex;align-items:center;gap:7px;color:var(--txt-2);font-size:11px}.ticket-assignee>span:last-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-assignee-chip{width:26px;height:26px;border-radius:50%;background:var(--teal-dim);color:var(--teal);font-size:9px;font-weight:600;display:flex;align-items:center;justify-content:center;flex-shrink:0}.ticket-assignee-chip img{width:100%;height:100%;border-radius:inherit;-o-object-fit:cover;object-fit:cover}.ticket-table-unassigned{color:var(--red);font-size:11px;white-space:nowrap}.ticket-table-date{font-size:11px;color:var(--txt-3);font-family:var(--mono);white-space:nowrap}.ticket-table-sla{font-size:11px;font-weight:500;white-space:nowrap}.ticket-table-sla--ok{color:var(--txt-3)}.ticket-table-sla--warning{color:var(--amber)}.ticket-table-sla--overdue{color:var(--red)}.ticket-table-expand-cell{text-align:center}.ticket-table-expand-btn{width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;border:1px solid transparent;border-radius:var(--r);background:transparent;color:var(--txt-3);cursor:pointer;transition:background .15s,border-color .15s,color .15s}.ticket-table-expand-btn:hover,.ticket-table-expand-btn:focus-visible{background:var(--teal-dim);border-color:var(--teal);color:var(--teal);outline:none}.ticket-table-expand-btn svg{width:16px;height:16px;transition:transform .18s ease}.ticket-table-expand-btn[aria-expanded=true] svg{transform:rotate(180deg)}.ticket-table-preview-row>td{padding:0;border-bottom:1px solid var(--line-2);background:var(--bg-2)}.ticket-table-preview{display:grid;grid-template-columns:minmax(260px,1.4fr) minmax(360px,1fr);gap:18px 28px;padding:18px 24px 18px 92px}.ticket-table-preview-main{min-width:0}.ticket-table-preview-label,.ticket-table-preview-meta dt{display:block;margin-bottom:5px;color:var(--txt-3);font-size:12px;font-weight:500}.ticket-table-preview-md{font-size:13px;line-height:1.5}.ticket-table-preview-md .wmde-markdown{font-size:13px}.ticket-table-preview-main p{margin:0;color:var(--txt-2);font-size:12px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}.ticket-table-preview-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 22px;margin:0}.ticket-table-preview-meta dd{margin:0;color:var(--txt);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-table-preview-footer{grid-column:1 / -1;display:flex;align-items:center;justify-content:space-between;gap:16px;padding-top:12px;border-top:1px solid var(--line)}.ticket-table-preview-tags{min-width:0;display:flex;flex-wrap:wrap;gap:6px}.ticket-table-preview-tags>span:not(.ticket-table-preview-empty){padding:3px 8px;border:1px solid var(--line-2);border-radius:999px;background:var(--bg-3);color:var(--txt-2);font-size:10px}.ticket-table-preview-empty{color:var(--txt-3);font-size:11px}.tickets-table-empty{padding:40px;text-align:center;color:var(--txt-3);font-size:13px}.tickets-pagination{display:flex;align-items:center;justify-content:center;gap:12px;padding:12px 16px;flex-shrink:0;border-top:1px solid var(--line);font-size:13px;color:var(--txt-2)}.tickets-pagination button{padding:4px 12px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);color:var(--txt-2);font-size:12px;cursor:pointer}.tickets-pagination button:disabled{opacity:.4;cursor:not-allowed}.ticket-detail-v2-page{height:100%;display:flex;flex-direction:column;overflow:hidden}.ticket-detail-v2-topbar{flex-shrink:0;min-height:56px;border-bottom:1px solid var(--line);background:var(--bg-2);display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 16px}.ticket-detail-v2-topbar-left{min-width:0;display:flex;align-items:center;gap:10px}.ticket-back-btn{border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);border-radius:var(--r);height:32px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;font-size:12px;font-family:var(--font);cursor:pointer}.ticket-back-btn:hover{background:var(--bg-4);color:var(--txt)}.ticket-detail-v2-topbar-right{display:flex;align-items:center;justify-content:flex-end;gap:6px;flex-wrap:wrap}.ticket-dropdown-wrap{position:relative}.ticket-inline-badge{height:30px;border-radius:var(--r-pill);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);display:inline-flex;align-items:center;gap:6px;padding:0 10px;font-size:11px;font-family:var(--font);cursor:pointer}.ticket-inline-menu{position:absolute;top:calc(100% + 4px);right:0;z-index:20;min-width:150px;border:1px solid var(--line);border-radius:var(--r);background:var(--bg-2);box-shadow:var(--shadow-pop);padding:4px;display:grid;gap:2px}.ticket-inline-menu button{border:none;border-radius:6px;background:transparent;color:var(--txt-2);text-align:left;font-size:12px;font-family:var(--font);padding:6px 8px;cursor:pointer}.ticket-inline-menu button:hover{background:var(--bg-4);color:var(--txt)}.ticket-actions-wrap{position:relative}.ticket-actions-trigger{width:30px;height:30px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.ticket-actions-trigger:hover{background:var(--bg-4);color:var(--txt)}.ticket-actions-menu{position:fixed;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow-pop);z-index:1200;min-width:170px;padding:4px 0}.ticket-actions-menu-item{width:100%;border:none;background:transparent;text-align:left;padding:8px 16px;font-size:13px;font-family:var(--font);color:var(--txt);cursor:pointer}.ticket-actions-menu-item:hover{background:var(--bg-4)}.ticket-actions-menu-item.danger{color:var(--red)}.ticket-resolved-banner{display:flex;align-items:center;gap:8px;padding:8px 24px;background:var(--green-dim);border-bottom:1px solid var(--green-dim);font-size:12px;color:var(--green);flex-shrink:0}.ticket-detail-v2-layout{flex:1;min-height:0;display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:24px;padding:24px;overflow:hidden}.ticket-detail-v2-main{min-height:0;overflow-y:auto;display:grid;align-content:start;gap:12px}.ticket-detail-v2-sidebar{min-height:0;overflow-y:auto;display:grid;align-content:start;gap:0;padding-left:20px;border-left:1px solid var(--line)}.tickets-list-skeleton{display:grid;gap:1px;padding-top:35px}.tickets-list-skeleton>div{height:54px;border-radius:0}.tickets-transition-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;align-items:center;justify-content:center;padding:16px;background:var(--backdrop);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.tickets-transition-modal{width:min(480px,100%);padding:20px 24px;border:1px solid var(--line);border-radius:var(--r-xl);background:var(--bg-2);box-shadow:var(--shadow-pop);display:grid;gap:16px}.tickets-transition-modal h2{margin:0;color:var(--txt);font-size:16px;font-weight:600}.tickets-transition-modal p{margin:4px 0 0;color:var(--txt-2);font-size:12px}.tickets-transition-options{display:grid;gap:8px}.tickets-transition-options label{min-height:38px;padding:8px 10px;border:1px solid var(--line);border-radius:var(--r);background:var(--bg-3);color:var(--txt-2);display:flex;align-items:center;gap:8px;cursor:pointer}.tickets-transition-options label.active{border-color:var(--teal);background:var(--teal-dim);color:var(--txt)}.tickets-transition-field{display:grid;gap:6px;color:var(--txt-2);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em}.tickets-transition-field textarea{width:100%;box-sizing:border-box;padding:10px 12px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);color:var(--txt);font:13px var(--font);resize:vertical;text-transform:none;letter-spacing:normal}.tickets-transition-field textarea:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-dim)}.tickets-transition-field small{color:var(--red);font-size:11px;font-weight:400;text-transform:none;letter-spacing:normal}.tickets-transition-actions{padding-top:12px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}@media (prefers-reduced-motion: reduce){.tickets-column-skeleton,.tickets-list-skeleton>div{animation:none}}.ticket-title-input{width:100%;height:38px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt);font-size:20px;font-weight:600;padding:0 10px;font-family:var(--font)}.ticket-title-input:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-dim)}.ticket-detail-hero{display:flex;align-items:flex-start;gap:14px;padding:4px 0 0}.ticket-hero-icon{width:40px;height:40px;border-radius:var(--r-lg);background:var(--teal-dim);border:1px solid rgba(0,201,167,.2);display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--teal)}.ticket-hero-type-icon{display:inline-flex;align-items:center;justify-content:center;font-size:20px;line-height:1}.ticket-hero-body{flex:1;min-width:0}.ticket-hero-meta{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--txt-3);margin-bottom:4px;flex-wrap:wrap}.ticket-hero-meta time{font-style:normal}.ticket-number{font-family:var(--mono);color:var(--teal);font-size:11px}.ticket-hero-sep{color:var(--line-2)}.ticket-hero-title{font-size:22px;font-weight:600;color:var(--txt);letter-spacing:-.4px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:text}.ticket-hero-title-input{font-size:22px;height:34px}.ticket-hero-people{display:flex;flex-wrap:wrap;align-items:center;gap:6px 18px;margin-top:8px;font-size:12px}.ticket-hero-person{display:inline-flex;align-items:center;gap:6px;min-width:0}.ticket-hero-person-label{color:var(--txt-3);font-size:11px}.ticket-hero-person a,.ticket-hero-person-value{display:inline-flex;align-items:center;gap:6px;min-width:0;color:var(--txt);font-weight:500;text-decoration:none}.ticket-hero-person a:hover{color:var(--teal)}.ticket-hero-person a:focus-visible{outline:2px solid var(--teal);outline-offset:2px;border-radius:4px}.ticket-hero-person-empty{color:var(--txt-3)}.ticket-hero-reopened{display:inline-flex;align-items:center;padding:1px 8px;border:1px solid rgba(245,158,11,.25);border-radius:var(--r-pill);background:var(--amber-dim);color:var(--amber);font-size:10px;font-weight:500}.ticket-hero-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.ticket-hero-kpi{min-width:0;padding:8px 10px;border:1px solid var(--line);border-radius:var(--r);background:var(--bg-2);display:grid;gap:2px}.ticket-hero-kpi span{color:var(--txt-3);font-size:10px;font-weight:600;letter-spacing:.06em;text-transform:uppercase}.ticket-hero-kpi strong{overflow:hidden;color:var(--txt);font:500 14px var(--mono);text-overflow:ellipsis;white-space:nowrap}.ticket-hero-kpi.success{background:var(--green-dim)}.ticket-hero-kpi.success strong{color:var(--green)}.ticket-hero-kpi.warning{background:var(--amber-dim)}.ticket-hero-kpi.warning strong{color:var(--amber)}.ticket-hero-kpi.danger{background:var(--red-dim)}.ticket-hero-kpi.danger strong{color:var(--red)}.ticket-hero-kpi.muted strong{color:var(--txt-2)}.ticket-tab-body{display:block;padding:0}.ticket-tab-col-main{display:flex;flex-direction:column;gap:0;width:100%;min-width:0}.ticket-tab-content{flex:1;min-height:0;padding:16px 0 0}.ticket-attachments-tab{padding:0}.ticket-attachments-tab .ticket-dsec-head{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--line);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--txt-3)}.ticket-dsec{background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden}.ticket-dsec-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line);font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--txt-3)}.description-section-v2 .ticket-dsec-head{background:var(--bg-4);color:var(--txt-2)}.ticket-dsec-title{display:inline-flex;align-items:center;gap:7px}.ticket-dsec-title svg{color:var(--teal);flex-shrink:0}.ticket-dsec-head .checklist-progress-text,.ticket-dsec-head .time-total-badge{text-transform:none;letter-spacing:normal}.ticket-dsec-body{padding:12px 14px}.btn-ghost{border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);border-radius:var(--r);font-size:12px;font-weight:500;font-family:var(--font);padding:6px 12px;cursor:pointer;text-transform:none;letter-spacing:normal}.btn-ghost:hover{background:var(--bg-4);color:var(--txt)}.ticket-empty-state{display:flex;flex-direction:column;align-items:center;gap:4px;padding:20px 12px;text-align:center}.ticket-empty-icon{width:36px;height:36px;border-radius:50%;background:var(--bg-4);border:1px solid var(--line-2);display:flex;align-items:center;justify-content:center;color:var(--txt-3);margin-bottom:4px}.ticket-empty-title{font-size:12px;font-weight:500;color:var(--txt-2);margin:0}.ticket-empty-sub{font-size:11px;color:var(--txt-3);margin:0}.ticket-sidebar-section{border:0;border-bottom:1px solid var(--line);border-radius:0;background:transparent}.ticket-detail-section-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.ticket-detail-section-head span{font-size:11px;font-weight:600;letter-spacing:.08em;color:var(--txt-3);text-transform:uppercase}.description-section-v2 .tb-icon-btn{opacity:.65}.description-section-v2:hover .tb-icon-btn,.description-section-v2 .tb-icon-btn:focus-visible{opacity:1}.description-section-v2 .ticket-dsec-body{background:var(--bg-3);border-radius:0 0 var(--r-lg) var(--r-lg);min-height:64px;padding:14px 16px;cursor:text;transition:background .15s}.description-section-v2 .ticket-dsec-body:hover{background:var(--bg-4)}.description-section-v2.editing .ticket-dsec-body{background:var(--bg-2);box-shadow:inset 0 0 0 1.5px var(--teal)}.ticket-description-render{color:var(--txt);font-size:13px;line-height:1.6;max-width:100%}.ticket-description-render p{max-width:90ch;margin:0 0 8px}.ticket-description-render p:last-child{margin-bottom:0}.ticket-description-render ul,.ticket-description-render ol{max-width:90ch;margin:8px 0;padding-left:20px}.ticket-description-render h1,.ticket-description-render h2,.ticket-description-render h3{max-width:90ch;margin:12px 0 6px;color:var(--txt);font-family:var(--font);font-weight:600}.ticket-description-render a{color:var(--teal)}.ticket-description-empty{width:100%;min-height:38px;border:0;background:transparent;color:var(--txt-3);display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0;text-align:left;font:12px var(--font)}.ticket-description-empty:not(:disabled){cursor:pointer}.ticket-description-empty strong{color:var(--teal);font-size:11px;font-weight:500}.ticket-description-empty:focus-visible{outline:2px solid var(--teal);outline-offset:3px}.ticket-description-editor{display:grid;gap:8px}.ticket-description-editor-tabs{display:inline-flex;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);overflow:hidden}.ticket-description-editor-tabs button{border:none;background:transparent;color:var(--txt-3);font-size:11px;padding:6px 10px;cursor:pointer}.ticket-description-editor-tabs button.active{background:var(--bg-4);color:var(--txt)}.ticket-md-toolbar{display:flex;align-items:center;gap:4px}.ticket-md-toolbar button{width:28px;height:28px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt-2);font-size:11px;font-family:var(--font);cursor:pointer}.ticket-md-toolbar button:hover{background:var(--bg-4);color:var(--txt)}.ticket-description-textarea{width:100%;min-height:140px;resize:vertical;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt);font-size:13px;font-family:var(--font);padding:10px 12px}.ticket-description-preview{min-height:120px;border:1px solid var(--line);border-radius:var(--r);background:var(--bg-3);padding:10px 12px;color:var(--txt);font-size:13px}.ticket-description-actions{display:flex;justify-content:flex-end;gap:6px}.ticket-empty-inline{font-size:12px;color:var(--txt-3)}.ticket-attachments-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px}.ticket-attachment-item{border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden;background:var(--bg-3);transition:border-color .15s}.ticket-attachment-item:hover{border-color:var(--line-2)}.ticket-attachment-thumb{display:block;height:88px;background:var(--bg-4)}.ticket-attachment-thumb img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover}.ticket-attachment-file{display:flex;align-items:center;justify-content:center;height:88px;background:var(--bg-4);color:var(--txt-3);font-size:11px;text-decoration:none;flex-direction:column;gap:6px}.ticket-attachment-file:before{content:attr(data-ext);font-size:10px;font-weight:600;font-family:var(--mono);background:var(--bg-2);border:1px solid var(--line);border-radius:4px;padding:2px 6px;color:var(--teal);text-transform:uppercase}.ticket-attachment-meta{display:flex;align-items:center;justify-content:space-between;padding:6px 8px;font-size:11px;color:var(--txt-2);border-top:1px solid var(--line);gap:4px}.ticket-attachment-meta span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.ticket-attachment-meta button{flex-shrink:0;width:18px;height:18px;border-radius:50%;border:none;background:var(--bg-4);color:var(--txt-3);font-size:12px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .1s,color .1s}.ticket-attachment-meta button:hover{background:var(--red-dim);color:var(--red)}.omni-page-tabs{display:flex;align-items:center;gap:0;border-bottom:1px solid var(--line);background:var(--bg-2);padding:0 20px;flex-shrink:0}.omni-tab{padding:10px 16px;font-size:13px;font-weight:500;color:var(--txt-2);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;font-family:var(--font);transition:color .15s,border-color .15s;margin-bottom:-1px}.omni-tab:hover{color:var(--txt)}.omni-tab.active{color:var(--teal);border-bottom-color:var(--teal)}.reset-method-option{display:flex;align-items:flex-start;gap:10px;padding:10px 12px;border:1px solid var(--line-2);border-radius:var(--r);cursor:pointer;transition:border-color .15s,background .15s}.reset-method-option:hover{background:var(--bg-3)}.reset-method-option.selected{border-color:var(--teal);background:var(--teal-dim)}.reset-method-option input[type=radio]{margin-top:2px;accent-color:var(--teal);flex-shrink:0}.reset-method-title{font-size:13px;font-weight:500;color:var(--txt)}.reset-method-desc{font-size:12px;color:var(--txt-3);margin-top:2px}.provisional-password-box{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--bg-3);border:1px solid var(--line-2);border-radius:var(--r);margin:10px 0}.provisional-password-box 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(min-width: 640px){.sm\:w-72{width:18rem}.sm\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.sm\:grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.sm\:flex-row{flex-direction:row}.sm\:items-center{align-items:center}}@media (min-width: 768px){.md\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (min-width: 1024px){.lg\:grid-cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}.lg\:grid-cols-\[360px_minmax\(0\,1fr\)\]{grid-template-columns:360px minmax(0,1fr)}}@media (min-width: 1280px){.xl\:grid-cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}.xl\:grid-cols-4{grid-template-columns:repeat(4,minmax(0,1fr))}.xl\:grid-cols-6{grid-template-columns:repeat(6,minmax(0,1fr))}.xl\:grid-cols-\[minmax\(0\,1fr\)_320px\]{grid-template-columns:minmax(0,1fr) 320px}}.floating-chat-bubble-root{position:fixed;right:24px;bottom:24px;z-index:9999;display:flex;flex-direction:column;align-items:flex-end;gap:12px;pointer-events:none}.floating-chat-bubble-trigger,.floating-chat-bubble-panel{pointer-events:auto}.floating-chat-bubble-trigger{position:relative;width:56px;height:56px;border:none;border-radius:50%;background:var(--teal);color:var(--on-teal);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:transform .16s ease}.floating-chat-bubble-trigger:hover{transform:scale(1.05)}.floating-chat-bubble-trigger--pulse{animation:floating-chat-bubble-pulse 1.6s ease-in-out infinite}@keyframes floating-chat-bubble-pulse{0%,to{box-shadow:0 0 0 0 var(--teal-glow)}50%{box-shadow:0 0 0 8px transparent}}.floating-chat-bubble-counter{position:absolute;top:-2px;right:-2px;min-width:20px;height:20px;padding:0 6px;border-radius:var(--r-pill);background:var(--red);border:1px solid var(--bg-2);color:var(--txt);font-family:var(--mono);font-size:10px;font-weight:500;display:inline-flex;align-items:center;justify-content:center}.floating-chat-bubble-panel{width:320px;max-height:480px;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:0 8px 32px var(--backdrop);overflow-y:auto;transform-origin:bottom right;opacity:0;transform:scale(.95)}.floating-chat-bubble-panel--open{opacity:1;transform:scale(1);transition:transform .15s ease-out,opacity .15s ease-out}.floating-chat-bubble-panel--closing{opacity:0;transform:scale(.95);transition:transform .1s ease-in,opacity .1s ease-in}.floating-chat-bubble-panel-header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}.floating-chat-bubble-panel-title{margin:0;color:var(--txt-2);font-size:11px;font-weight:600;letter-spacing:.1em;text-transform:uppercase}.floating-chat-bubble-close-btn{width:28px;height:28px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-3);color:var(--txt-2);display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.floating-chat-bubble-close-btn:hover{background:var(--bg-4);color:var(--txt)}.floating-chat-bubble-item{padding:12px 14px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:auto 1fr;gap:10px}.floating-chat-bubble-item:last-child{border-bottom:none}.floating-chat-bubble-avatar{width:34px;height:34px;border-radius:50%;background:var(--purple-dim);border:1px solid var(--line-2);color:var(--purple);display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;text-transform:uppercase}.floating-chat-bubble-item-main{min-width:0;display:grid;gap:6px}.floating-chat-bubble-item-head{display:flex;align-items:center;gap:4px;min-width:0}.floating-chat-bubble-contact{color:var(--txt);font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.floating-chat-bubble-separator,.floating-chat-bubble-time{color:var(--txt-3);font-family:var(--mono);font-size:10px;flex-shrink:0}.floating-chat-bubble-preview{margin:0;color:var(--txt-2);font-size:12px;line-height:1.4;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.floating-chat-bubble-item-foot{display:flex;align-items:center;justify-content:space-between;gap:8px}.floating-chat-bubble-badge{display:inline-flex;align-items:center;height:20px;padding:0 8px;border-radius:var(--r-pill);border:1px solid transparent;font-size:10px;font-weight:600;white-space:nowrap}.floating-chat-bubble-badge--new-conversation{background:var(--amber-dim);border-color:var(--amber);color:var(--amber)}.floating-chat-bubble-badge--new-message{background:var(--teal-dim);border-color:var(--teal);color:var(--teal)}.floating-chat-bubble-open-btn{height:26px;padding:0 10px;border-radius:var(--r);border:1px solid var(--line-2);background:var(--bg-3);color:var(--txt);font-family:var(--font);font-size:11px;font-weight:500;cursor:pointer;transition:background .16s ease,border-color .16s ease,color .16s ease}.floating-chat-bubble-open-btn:hover{background:var(--bg-4);border-color:var(--teal);color:var(--teal)}@media (max-width: 720px){.floating-chat-bubble-root{right:16px;bottom:16px}.floating-chat-bubble-panel{width:min(320px,calc(100vw - 32px))}}.incoming-voice-call{position:fixed;z-index:1200;right:20px;bottom:58px;width:min(360px,calc(100vw - 32px));padding:16px;border:1px solid var(--line-2);border-radius:var(--r-lg);background:var(--bg-2);box-shadow:var(--shadow-pop)}.incoming-voice-call span{display:block;color:var(--teal);font-size:11px;font-weight:600;text-transform:uppercase}.incoming-voice-call strong{display:block;margin-top:4px;color:var(--txt);font:15px var(--mono)}.incoming-voice-call p{margin:5px 0 0;color:var(--txt-2);font-size:12px}.incoming-voice-call__actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.incoming-voice-call__actions button{min-height:36px;padding:0 14px;border-radius:var(--r);font:600 12px var(--font);cursor:pointer}.incoming-voice-call__actions button:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.incoming-voice-call__actions .is-reject{border:1px solid var(--red);background:var(--red-dim);color:var(--red)}.incoming-voice-call__actions .is-accept{border:1px solid var(--teal);background:var(--teal);color:var(--on-teal)}.floating-voice-call{position:fixed;z-index:1190;right:20px;bottom:58px;width:min(430px,calc(100vw - 32px));padding:12px;border:1px solid var(--line-2);border-radius:var(--r-lg);background:var(--bg-2);box-shadow:var(--shadow-pop);display:flex;align-items:center;justify-content:space-between;gap:12px}.floating-voice-call__summary{min-width:0;display:grid;gap:2px}.floating-voice-call__summary span{color:var(--green);font-size:10px;font-weight:600;letter-spacing:.08em;text-transform:uppercase}.floating-voice-call__summary strong{overflow:hidden;color:var(--txt);font:12px var(--mono);text-overflow:ellipsis;white-space:nowrap}.floating-voice-call__summary small{color:var(--txt-2);font:11px var(--mono)}.floating-voice-call__actions{display:flex;justify-content:flex-end;gap:6px;flex-wrap:wrap}.floating-voice-call__actions button{min-height:32px;padding:0 10px;border:1px solid var(--line-2);border-radius:var(--r);background:var(--bg-4);color:var(--txt-2);font:500 11px var(--font);cursor:pointer}.floating-voice-call__actions button:hover{color:var(--txt);background:var(--bg-5)}.floating-voice-call__actions button:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.floating-voice-call__actions .is-muted{border-color:var(--amber);background:var(--amber-dim);color:var(--amber)}.floating-voice-call__actions .is-hangup{border-color:var(--red);background:var(--red-dim);color:var(--red)}.no-module-access{display:flex;height:100%;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:24px;text-align:center}.no-module-access h1{margin:0;color:var(--txt);font-size:18px;font-weight:600}.no-module-access p{max-width:440px;margin:0;color:var(--txt-2);line-height:1.55}.no-module-access-icon{display:inline-flex;width:48px;height:48px;align-items:center;justify-content:center;border:1px solid var(--line);border-radius:14px;background:var(--bg-3);color:var(--txt-2)}